Protection 1 is a nationwide company that offers home security monitoring, equipment and installation services. Protection 1 has several options for monitoring, including wireless monitoring through a cellular line or through a broadband internet connection. For its comprehensive alarm systems and monitoring services, Protection 1 has earned a spot on our list of the best home security monitoring service providers. The company is also one of the less-expensive services to go with, which is always a bonus.
When it comes to home security monitoring, you want a company that can provide a plan that fits your needs. Protection 1 can be quite flexible, which is one of its best traits. Although the company still offers a landline connection option, like all other home security companies, it has moved on to primarily provide people with cellular monitoring.
Essentially, this system utilizes the cell towers around you to communicate with the monitoring station. Protection 1's main home security monitoring station is located in Kansas and is equipped with a backup system to intervene if needed. For long-term problems, the company has an off-site monitoring station that can handle your needs until its main home security monitoring site is back up and going.
When your alarm is triggered, a short delay allows you to deactivate the system during normal use or if the alarm is set off accidentally. After that delay, if your system has not been deactivated at the keypad, the monitoring station will receive a trouble signal. The monitoring center first contacts you at the numbers you provide to verify that you need help. If you fail to answer the phone or provide the correct pass code, the center will dispatch emergency services immediately.
Protection 1 offers a few basic alarm packages that include keypad and control panels, door or window sensors, one or more motion sensors and a key fob controller or panic button pendant. These packages are comparable to the basic packages offered by other companies. You can choose to add individual devices to your system as well. Protection 1 offers carbon monoxide detectors, smoke or heat detectors, flood sensors and asset-protection devices such as tilt sensors that you place on or near your valuables. Protection 1 does not offer security cameras or intercom systems.
When it comes to customer support, Protection 1 gives you the option to contact a representative by phone or email, or you can even chat live with someone on the company's website. In this regard, Protection 1 is very accommodating. Its team is knowledgeable and will be happy to answer any questions you may have. However, the one downside to its support system is the lack of online information. There are a few FAQs, but that's where it stops. To obtain any information that is not covered in those FAQs, you will always have to contact Protection 1 directly.
The warranty option for this home security monitoring company comes in the form of a monthly service plan that will cost you a few extra dollars per month. Unfortunately, if any of your devices malfunction or break during normal use, you get a discount on repair services, but it doesn't cover the whole cost. Without the service plan, you have to pay a trip charge in addition to the fee for any replacement equipment that is required. Either way, that boils down to a bad deal. With several other companies offering lifetime warranties that give you free replacement for any equipment that goes bad, we were quite disappointed with Protection 1's warranty.
Protection 1 offers all the essential home security monitoring options such as cellular connection and interactive access. The company also provides a good variety of all the security equipment a home or business should need. Its downfall is in its tech support. There is minimal self-education information and the company's idea of taking care of your equipment needs if devices go bad is rather distasteful. Improving these two aspects would raise this company to a more competitive level with the leading providers of home security monitoring.
You can connect to this monitoring service with or without a landline.
Protection 1 offers very little informational content for learning about its services and equipment.
This company is a decent choice if all you want is home security monitoring.