TopTenREVIEWS - Silver Award - Awarded for excellence in design, usability and feature set

Protect America has moved away from the typical need to buy both the equipment and the home security monitoring service itself. Instead, the company has opted to give you your basic equipment free of charge to help you get started. Granted, you will have to purchase any additional equipment that you want, but this will still save you hundreds in upfront cost. This is one of the main reasons why Protect America is our TopTenREVIEWS Silver Award winner. Also, the free starter system that the service gives you isn't cheap stuff. The company currently uses the GE Simon XT system, which is about the high-end standard for most leading home security monitoring companies.

Monitoring Services
Compare
9.5/10
FrontPoint Security
Protect America
LiveWatch
ADT
Protection 1
LifeShield Security
Monitronics
Alarm Zone
AlarmForce
Vivint
10
9.5
9
8.8
7.3
7.8
8.5
8.3
6.3
7.5

How can Protect America afford to give away security systems? The answer is simple. First of all, this home security monitoring company only has one system, which means that it probably buys components in bulk. The second and more important part is that it charges more than the average cost for its monthly monitoring services. Essentially, Protect America has taken the cost of the system and spread it out over the three-year contract that you have to sign up for. This is a great solution for anyone who can't afford to fork out a grand or two for the system itself.

Protect America offers a wide range of options for home security monitoring, including a standard landline telephone connection, a broadband internet connection, a cellular connection and a two-way voice landline system. With any home security monitoring system, there is a short delay between the time your system is set off and when a signal is sent to the monitoring station. This delay allows enough time for you to enter your home and deactivate the system during normal use, or to deactivate the alarm if it is set off accidentally. After that delay period, you will receive a phone call from the monitoring station verifying that you need help. If you do not answer or do not provide the correct password, the monitoring station will send the police.

With the two-way voice system, you have an intercom that connects you directly to the home security monitoring station, which precludes the need for the monitoring station to call you. When your alarm goes off, the intercom activates automatically and allows you to call out for help, and Protect America can dispatch emergency services more quickly. Usually, you have to be within about 30 feet of the intercom to be heard. You can choose to install more than one intercom to make this feature accessible from anywhere in your home. For example, you may opt to place one unit on each floor of your home. If you do not answer the technician on your intercom, emergency services will be dispatched immediately.

 

Security Devices
Compare
9.5/10
FrontPoint Security
Protect America
LiveWatch
ADT
Protection 1
LifeShield Security
Monitronics
Alarm Zone
AlarmForce
Vivint
9.5
9.5
9
9.3
9
7.5
7
7.8
9
7

Protect America offers five different GE security equipment packages. The most basic Copper package includes a control panel, three door or window sensors, one motion detector and an internal siren or door chime. The most comprehensive Platinum package includes a control panel, 15 door or window sensors, one motion sensor and an internal siren or door chime. Every package comes with a battery backup, three window decals and a yard sign. Even this top-tier package includes only the most basic perimeter burglary protection.

That is where customization comes into play. Protect America offers a full set of wireless security devices to cover all your needs. Through its site, you can find other types of devices like temperature sensors, glass break detectors and garage door sensors. Protect America offers smoke alarms as well, but they are a bit confusing to find. If you are interested in adding one to your home security monitoring network, you will find them under the Security Devices & Entry Point Sensors section on the website.

 

Help & Support
Compare
8.8/10
FrontPoint Security
Protect America
LiveWatch
ADT
Protection 1
LifeShield Security
Monitronics
Alarm Zone
AlarmForce
Vivint
9.3
8.8
9.5
6.8
8.3
8.8
8
7
8.3
8.5

All devices from Protect America need to be installed by the customer. The security systems are designed to be easy to install, even for novice users. They come with installation instructions, and you can get support from Protect America if you have trouble with your installation.

The support team can be reached via email, by phone at 1-888-355-6855 or you may chat live with them during their regular office hours. The team of technical support agents should be able to guide you through any process you don't understand.

If one of your devices is malfunctioning, customer support can help you determine whether it needs to be reset or replaced. If you need a replacement device, it will be shipped to you immediately. As with other do-it-yourself alarm providers, Protect America does not offer in-home repair or service to your system. If one of your devices is broken, you will need to order and install a replacement. Most devices come with a manufacturer's warranty, and if they break under warranty, the manufacturer will generally replace it free of charge. This home security monitoring company takes it the next step, saying it will replace any equipment that goes bad while you are under contract.

Protect America Summary:
9.3/10

Protect America sells devices and provides home security monitoring services. The lack of professional installers can be a deal breaker for some, but given how simple the device manufactures have made their systems, that is becoming increasingly unnecessary. The best thing that Protect America has going for it is the upfront cost. Although you will probably want to buy additional equipment no matter which option you go with, the free high-end equipment really cuts that down to a very enticing expenditure.

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Protect America

Pros
The free basic security equipment makes it easy to get started.

Cons
Protect America does not have professional installers or technicians. It's all do it yourself (with phone support) for installation and technical issues.

The Verdict
: 9.28/10

If the upfront cost is what is keeping you from getting your system, you no longer have to wait.