PROS / The company supports many different equipment brands, so you can reuse your existing system and save money.
CONS / They don't directly provide equipment or contracts, authorized dealers do.
VERDICT / This is a decent home security provider, but read the details of your contract, since it will vary based on the authorized dealer you use.
Monitronics is a national alarm company with authorized dealers across the country. It provides home security monitoring, equipment and installation for homes and businesses. With a variety of security devices comparable to top-rated companies, Monitronics has earned a spot on our list of the best providers of home security monitoring. The company's years of experience contribute to its reputation.
This monitoring service has all of the typical necessities in its home security monitoring service. A 24-hour, 365-days-a-year company like Monitronics can protect you by landline, cellular connection or VoIP. As is standard now, if you are willing to pay a bit more each month for the service, the company throws in interactive access and home automation.
With interactive monitoring, you can check the status of your system and even make changes to it while you are away from home. Monitronics does this through Alarm.com, which is used by several other companies as well. Alarm.com also provides remote access control over your home's lighting, thermostat and more when you automate your home through Monitronics.
On paper, they provide a solid service. But there is a small catch: Monitronics operates through authorized dealerships. There are advantages to this, but they mostly benefit Monitronics, not the customer. You have to deal with your local authoritative dealers individually, so a Monitronics system purchased in your city might not be as good a deal as one purchased in another city. Since there are varying degrees of contractual obligation, if you decide to use Monitronics as your home security monitoring provider, be sure to read all the details before you sign on the dotted line.
Monitronics breaks its systems down by type for families, single parents and seniors. Each type of system uses a slightly different combination of devices to monitor your home and provide protection against burglary, fire and medical emergencies. These combinations are merely base layouts though. Once you are set in a category, you can customize your system to your specific house to accommodate your personal needs. Because the company offers equipment from a variety of brands, you can likely use your existing system in conjunction with its monitoring service.
Monitronics doesn't offer all the devices found through other companies. This may partially be because different dealerships have different equipment. Before finalizing your service, be sure your local dealer has all the devices you want.
Corporate Monitronics only provides customer support by phone. Once you are connected with an authorized local dealer, you have access to that dealer's resources for equipment training and repair, as well as account services. When we called Monitronics to find out about the availability of a service plan, we were unable to obtain information without signing up for a new service.
The customer service number on the company’s website redirects you to a sales specialist. Because the company works through local authorized dealers, there is no way to request a service call directly from the Monitronics website. When you purchase a Monitronics system, you need to contact your local dealer directly to schedule repairs or get help using your system. Higher-rated companies on our lineup provide more direct access to customer service, in addition to repair plans.
Monitronics’ home security is worth looking into, especially if you already own home security equipment. Because it works through independent, authorized dealers that set their own prices and policies, the company does not publish rates for monitoring or installation; however, your authorized dealer can provide you with that information over the phone.