PROS / Frontpoint offers a multitude of devices to help you secure your home.
CONS / The equipment is only under warranty for two years.
VERDICT / Frontpoint's versatile approach to home security strives to meet each home's unique needs, making it one of the very best.
Frontpoint has some of the most comprehensive help and support offerings among home security companies. This company places customer care at the top of its priority list by providing numerous services, such as eBooks and tutorial videos on its website. Frontpoint offers these care options in addition to outstanding monitoring and alerts, which is why it earns our Top Ten Reviews Gold Award for home security monitoring.
When it comes to its monitoring services, Frontpoint offers three plans to meet your needs. All three plans are monitored 24 hours a day using a dedicated, cellular connection that works even when a burglar cuts your landline and when the power goes out. To complement this, Frontpoint meets or exceeds all of the safety requirements for UL certification. This not only lends credit to its business practices but also ensures the quality of its devices and policies.
Frontpoint's basic monitoring plan includes burglar- and intrusion-monitoring devices as well as fire, environmental and medical pendants. This combination of features protects your house in the event of nearly any emergency, whether you are home or not. This is the least-expensive option of the three.
The second-tier service, Interactive Monitoring, is the company's most popular home security package. This monitoring service includes all the protection options in the first package and adds a few benefits. For example, the plan allows you to remotely access your system so you can check its status, arm it, disarm it and even customize settings. This feature works with the following mobile devices: Android, BlackBerry, iOS and Windows Phone.
Alarm system designs usually give you a minute or so to disarm the system after an alarm triggers. In some cases, when burglars know what they are after, they have enough time to run in, grab a few items and leave before the authorities arrive. With Frontpoint's Crash and Smash feature, included in the Interactive package, a signal goes out immediately as a pending notice for the authorities to be on standby. Although it may not seem like much, every second counts in an emergency.
The last upgrade that comes in the Interactive package is home automation options for lighting. This allows you to remotely turn on and off the lights and small appliances in your house. This feature is great for times when you are away from home and want the house to look lived in. Burglars usually choose houses that look unoccupied.
Frontpoint's top-tier home security monitoring plan, Ultimate Protection, includes everything in the first two packages. It also gives you full control over the system and the ability to set up wireless video surveillance. You can access the live feed from your cameras anytime online or via the Frontpoint app.
The Ultimate Monitoring protection service also supports advanced home automation. With this feature, Frontpoint lets you remotely control Z-Wave locks and thermostats. This, along with the lighting controls, forms the backbone of a home automation system, which enhances your security system.
While Frontpoint has many of the best features for home security, it does not offer an emergency, two-way intercom system that lets you speak with monitoring professionals after an alarm; this is standard equipment in most home alarm systems.
Depending on your equipment configuration, Frontpoint can alert you when an intruder enters your home. For fire protection, the company offers smoke and heat alerts. There are alerts for other environmental hazards, which include carbon monoxide, flooding and temperature change. The company has taken care to implement redundancy safeguards to keep the system active in the event of a power outage. Frontpoint also can detect natural gas leaks in your home, something most services do not have.
If you choose the Interactive service plan, you also get instant alerts to keep you posted on the activity of the system via email or text messages. This is separate from the phone call you receive when your alarm goes off during an emergency. Essentially, these alerts send you a text or email when the kids come home and disarm the system, or when your spouse leaves for work and arms it on his or her way out. Frontpoint can also monitor family members with medical conditions and call for help if they have a medical emergency.
Equipment & Security Devices
Frontpoint uses wireless GE equipment and lets you customize your system to include as many or as few devices and features as you want. For home-intrusion protection, it has cameras, door and window sensors, glass-break sensors, motion sensors, garage door sensors and ear-piercing sirens. With a wide variety of security devices, this home monitoring company can help you create the ideal security system for your needs.
Help & Support
Frontpoint has really put some time and energy into its support system. Online, you can find eBooks and videos full of information about the best monitoring systems. The support site also talks about security devices and safety tips to help you educate yourself and your family on home security monitoring.
If you can't find an answer to your questions in the videos, you can contact a representative via phone, email and live chat on the company's website. The one flaw we found in its customer service is that the equipment is only under warranty for two years. This is unlike most companies, which typically offer a lifetime warranty.
Frontpoint's home security monitoring is very reliable. It covers nearly all of your needs in monitoring and equipment, and it offers an extensive knowledgebase to help you improve the safety of your home and family. With such an impressive arrangement of services and equipment, Frontpoint establishes itself as the best home security monitoring company.