TopTenREVIEWS - Gold Award - Awarded for excellence in design, usability and feature set

FrontPoint Security is one of the newest home security monitoring companies on the market. Normally, less experience means there will be a few extra bumps on the road. On the contrary, though, we here at TopTenREVIEWS found our experience interacting with this company to be quite the opposite. FrontPoint is relatively new to the game, but it has truly done its homework. Its efforts show especially in the areas of help and support, where the company has covered nearly every facet that a potential customer might be looking for. When it comes to companies that provide a service, customer care should be the number one priority, and it seems that FrontPoint Security knows that. This is why it has earned our TopTenREVIEWS Gold Award.

Monitoring Services
Compare
10/10
FrontPoint Security
Protect America
LiveWatch
ADT
Protection 1
LifeShield Security
Monitronics
Alarm Zone
AlarmForce
Vivint
10
9.5
9
8.8
7.3
7.8
8.5
8.3
6.3
7.5

When it comes to its monitoring services, FrontPoint Security offers three options to meet your needs. All three options are monitored 24 hours a day, seven days a week. The company has even taken care to implement redundancy safeguards should any connected system fail, such as power, internet, telephone and other related services. This company is committed to your safety no matter what might try to stand in the way. To further demonstrate this, FrontPoint Security meets or exceeds all of the requirements for UL-certification. This not only lends credit to its business practices, but it also ensures that its equipment and procedures are sound.

All three home security monitoring options also include burglar and intrusion monitoring devices, as well as fire, environmental and life safety devices. This combination of protection is fairly standard because it can protect your house in the event of nearly any emergency, whether you are home or not. The details of FrontPoint Security's monitoring thus far cover all the basics and constitutes the least-expensive option of the three, which is regular protection monitoring.

The step up from the basic service is called Interactive Monitoring and is most likely the company's most popular home security package. This home security monitoring service includes all the protection options in the first package, and adds four perks for a few dollars more a month. The first of the four is the ability to remotely access your system. Doing this will allow you to check the status of the system, arm it, disarm it and even customize the settings on it. This remote access can be done with your iPhone, BlackBerry or other mobile device with internet access.

The second addition in the FrontPoint Security Interactive upgrade is instant alerts. The instant alerts are not the phone call you receive when your alarm goes off and there is an emergency. It is a separate function that keeps you posted on the activity of the system via email or text messages. This means you can receive a text or email when the kids come home and disarm the system, or when your spouse leaves for work and arms it her way out. This is especially nice for the forgetful people you live with who forget to arm the system every once in a while. The instant alerts can keep you posted so that you don't have to manually check the system status throughout your busy day.

The next interactive feature is for Crash and Smash situations. Alarm systems are designed to give you a minute or so to disarm the system after setting it off. In some cases, when burglars know what they are after, this small amount of time is enough for them to run in and grab the thing they want and then get away before the authorities can get there. With FrontPoint Security's Crash and Smash feature though, a signal is sent out immediately and stands as a pending notice for that minute or so. This essentially allows the authorities to get ready and be on standby. Although it may not seem like much, when there is an emergency, every second counts.

The last upgrade that comes in the Interactive package is home automation for lighting. Basically, this allows you to remotely turn on and off the lights and small appliances in your house. How this is done, is through a mobile app that works with the iPhone, BlackBerry phones and Android phones. You may manually turn on or off the lights, and you can set up a schedule for lights to follow or to turn on automatically if your alarm goes off. This feature is great for times when you are away from home and want to leave the house looking occupied. Burglars will almost always choose houses that look like no one is home.

The third home security monitoring option is Ultimate Protection, both in name and actuality. It includes everything found in the first two packages and adds a few things that will appeal to anyone who wants total protection and full control over it. The primary addition to your monitoring service with this option is the ability to set up wireless video surveillance. You can access the live feed from your cameras at anytime via the FrontPoint Security app or online. You can also set the system up to send you clips when there is activity, whether it is triggered by motion or when the alarm goes off. You will receive these clips either in your email or as an MMS on your phone.

The other addition in the Ultimate Monitoring protection service is home automation for locks and climate. With this feature, FrontPoint Security gives you remote access control of z-wave-powered locks and thermostats. With the thermostats, you can completely control the temperature inside your house. This, along with the lighting controls, gives you the main points of what you would get from buying a separate home automation system, except that it interacts with and can enhance the security system.

Security Devices
Compare
9.5/10
FrontPoint Security
Protect America
LiveWatch
ADT
Protection 1
LifeShield Security
Monitronics
Alarm Zone
AlarmForce
Vivint
9.5
9.5
9
9.3
9
7.5
7
7.8
9
7

This home security monitoring company offers a wide variety of security devices. For home-intrusion protection, it has cameras, door and window sensors, glass break sensors, motion sensors and garage door overheads, as well as ear-piercing sirens. For fire protection, the company has smoke and heat sensors. The devices for environmental hazards include carbon monoxide, flood and freeze sensors. FrontPoint Security uses GE equipment and allows you to customize your system to include as many or as few devices and features as you want.

Help & Support
Compare
9.3/10
FrontPoint Security
Protect America
LiveWatch
ADT
Protection 1
LifeShield Security
Monitronics
Alarm Zone
AlarmForce
Vivint
9.3
8.8
9.5
6.8
8.3
8.8
8
7
8.3
8.5

FrontPoint Security has really put some time and energy into its support system. Online, you can find eBooks and videos full of information about home security monitoring, security devices, safety tips and much more. The company lays out all the details to help you educate yourself on home security monitoring and the benefits of having the service. If you can't find an answer to your questions in the videos, you can contact a representative via phone, email or live chat on the company's website. The one flaw we found in its customer service is that the equipment is only under warranty for two years, unlike most companies that offer a lifetime warranty while they are monitoring your system.

FrontPoint Security Summary:
9.6/10

As you can see, home security monitoring from FrontPoint Security is well designed. It covers nearly all the needs and wants in monitoring and equipment you could have and offers loads of knowledge to help you improve the safety of your home and family. The company is new enough to not have many user reviews out there to peruse, but from those we did find and our own experience, we learned that this home security monitoring company is one of the best.

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FrontPoint Security

Pros
FrontPoint Security offers a multitude of videos and other information to help you secure your home.

Cons
The equipment is only under warranty for two years.

The Verdict
: 9.63/10

This company strives to meet home security needs in a versatile way to accommodate all, which makes it one of the very best.